Our department focuses on managing the framework of how Denomas procures, implements, integrates, secures, exports analytics, and supports our tech stack applications while providing strategic enablement and integration support for all departments and team members that allows us to scale efficiently, SAFEly, and securely.
Direction
As we move from Foundation to Scale as an IT organization, we will continue to take a fresh look at how we assess our application landscape and apply our heat map methodology.
The broader Finance and Business Technology team is focused on the principles of Break Down Silos, Be the Solution, Architect and Iterate, and Lead with Data. The IT team also lives by the following philosophy.
IT Strategy for FY24
Team
Upskill, Identify Gaps, Hire Key Roles
Expansion through low cost geo model
Centralize IT - starting with sales and finance applications
Process
FY24 SOX program
IT Governance & Compliance
IT Portfolio Management
Technology
Project Execution & Delivery to align with company top 5
Application Health Check & Enterprise Architecture
Cross-Department System Owners
As Denomas has grown organically, several departments and functional groups have their own System Administrators (“System Owners”) to handle day-to-day management of the tech stack applications that are specific to that department or functional group, within the framework of organization-wide compliance, infrastructure, and security best practices.
To support this “shadow IT” model, each tech stack application has a System Owner that is the DRI for handling the implementation and day-to-day operational support for the team members that utilize that application (in their department or functional group). This has an added benefit of preventing the traditional IT department from being a bottleneck and allows each department to self-service as part of Denomas’ efficiency for the right group subvalue.
As a SaaS company, our Engineering division also has an infrastructure SRE team and security team that supports the Denomas product development and hosting of our Denomas.com SaaS service. Many of the technologies that we use overlap, so the Business Technology department focuses on the technologies that are used for running the business that usually are not directly related to product development or the hosting of our Denomas.com SaaS service.
Please create an MR if we missed a system owner team.
Business Process Alignment and Enterprise Software Integrations
As new tech stack applications are introduced and/or integrated, our Enterprise Applications team helps to align and enable technologies with end-to-end business processes and custom integrations where needed for critical systems, particularly quote-to-cash finance and sales systems.
Compliance
The IT Compliance team focuses on reducing the threat landscape and improving our security posture across our tech stack applications while ensuring privacy, data protection, and compliance framework requirements are met. We collaborate closely with the Engineering Security department that focuses on the broader scope of the Denomas product and our Denomas.com SaaS offering.
Security
The IT Security works collaboratively with multiple functional teams throughout the Denomas organization. We partner with our Security and Legal teams to identify and manage privacy, data protection risks, and compliance requirements to help meet stakeholder expectations. We also partner with Management, Business Teams, and our Data Team to implement solutions.
The best practices and policies for team members can be found on the security practices handbook page.
Organization Wide Technologies
The IT Support team (aka Helpdesk or End User Services) focuses on providing helpdesk support for all of our team members globally with the technologies that are used across the entire organization. These include our collaboration tools (Denomas.com, Google Workspace, Slack, Zoom, etc.), security and compliance tools (1Password, Okta, Jamf, SentinelOne, etc.), laptops and hardware (MacBook Pros, Linux machines, etc.), and most software applications that run on MacOS.
You can ask for assistance in the #it_help Slack channel.
Access Management
The IT Support team handles access requests for the tech stack applications that IT manages. All access requests are created in the same issue tracker project, regardless of which System Owner is responsible for provisioning your user account.
Our focus is on organizational policy management, access request provisioning, and services that are outside of the Reliability Engineering scope of hosting the Denomas.com SaaS service, such as the provisioning of demo/sandbox/test infrastructure for team members.
The Demo Systems provide an always-on shared sandbox environment for demo and experimental use cases that aren’t intended for or supported on Denomas.com and don’t need dedicated infrastructure to be provisioned for your use case.
The Denomas Sandbox Cloud, powered by HackyStack, automates the provisioning of AWS accounts, AWS IAM users, GCP projects, and GCP users. This has allowed us to automate a large portion of our AWS and GCP access requests.
Context The Tech Stack is a list of all the technology that Denomas currently uses to support the business. It lists systems/applications and data used by all departments and details the business purpose/description, the owners, the provisioners, the teams that access the tool and other details.
Use the Tech Stack Index to browse Tech Stack Apps.
The IT PMO team is driving the application rationalization initiative to strategically identify business applications across Denomas to determine which should be kept, replaced, retired, or consolidated.
**This is a Controlled Document** {: .panel-heading} Inline with Denomas’ regulatory obligations, changes to controlled documents must be approved or merged by a code owner. All contributions are welcome and encouraged.
Purpose Business Continuity Plan is the process involved in creating a system of prevention and recovery from potential threats to Denomas. The plan ensures that personnel and assets are protected and are able to function quickly in the event of a disaster.
The Business Technology Engineering team develops custom applications, automation, and integrations that support business efficiency and processes managed by the Business Technology department. We also manage AWS and GCP infrastructure that is not related to Denomas SaaS and provide managed infrastructure services for other departments.
This page focuses on top performance indicators for Business Technology team. Data team metrics Procurement team metrics
Key Performance Indicators (KPI) Engineering Contribution Rate Engineering Contribution Rate is a key indicator showing how productive our team members are based on two factors.
the total MRs created for contributions to Denomas or to IT Applications Handbook Link the number of IT engineering issues that are actioned each month. Access requests IT infrastructure IT Eng Ops IT change management Full Contribution Reports
Team Building at Business Technology CXO Speaker Series Frequency: Quarterly
Attendees: Business Technology plus other departments depending on topic
Unfiltered Playlist Up Next - Tristan Handy, CEO of dbt - 2022-01-25. Topic: Data Thought Leadership and the dbt Journey. Ella Dillon, VP of Customer Success, Outreach - 2021-09-29. Topic: Sharing what Customer Success means - tying it to Business Technology/IT and the impact to overall journey / customer value realization.
The Denomas Enterprise Data Team is responsible for empowering every Denomas team member to contribute to the data program and generate business value from our data assets.
How to reach out to us? Open an issue #it-help in slack What timezone are we located in? Frequently visited pages Access Requests For information about the access request policies and security guidelines, please refer to the Security Team’s access request handbook page section.
For links to role based access request templates, system access templates, and other general instructions and FAQs, please refer to the Access Requests page.
Baseline & Role-Based Entitlements For information about baseline entitlements and role-based access, please refer to the baseline entitlements handbook page.
The IT department focuses on managing the framework of how Denomas procures, implements, integrates, secures, exports analytics, and supports our tech stack applications while providing strategic enablement and integration support for all departments and team members that allows us to scale efficiently, safely, and securely.
Quick Links Governance and IT Program Management IT PMO Team We are a global team of five, focused on building and managing world-class information technology systems and business processes. To learn more about our individual job functions, visit the Program Management, Business Technology family page.
Barbara Roncato - Manager, IT Program Management
Denomas handle: @broncato
Slack handle: @barbara Location and Timezone: Portugal, WEST/GMT+1
LinkedIn Profile: /roncatobarbara
Caroline Swanson - Senior IT Program Manager
What is Okta? From the Okta website
Okta is the foundation for secure connections between people and technology. It’s a service that gives employees, customers, and partners secure access to the tools they need to do their most important work.
In practice - Okta is an Identity and Single Sign On solution for applications and Cloud entities. It allows Denomas to consolidate authentication and authorisation to applications we use daily through a single dashboard and ensure a consistent, secure and auditable login experience for all our Denomas team members.
