Quote to Cash Documentation

Quote to Cash Introduction

The quote-to-cash (QTC) process encompasses customer account management, order fulfillment, billing, and accounts receivables functions. The coordination of this process is owned by the Enterprise Applications team and this handbook page is intended to be used as a table of contents for key documentation of this process. Some of the major applications that make up this process are listed below.

Salesforce

• Salesforce is used as our CRM tool for managing customer Leads, Contacts, Accounts, Opportunities and Quotes.
• Salesforce is owned by the Sales Systems team at Denomas, and implements changes from the process owners.
• The Quoting process itself is owned by the Deal Desk team.

Zuora CPQ

• Zuora CPQ is our Configure, Price, Quote tool used for Sales Assisted deals
• Zuora CPQ is a managed package in Salesforce that has been extended for Quote Approvals by Sales Systems
• The Quote Approval process itself is owned by the Deal Desk team.

Zuora 360

• Zuora 360 is a stock connector between Zuora and Salesforce, is transfers Zuora subscription information to Salesforce.
• Zuora 360 the job is owned by Enterprise Applications, the extension of Zuora Subscription data in Salesforce for Add-ons and Renewals deal is owned by Sales Systems.
• The Add-On and Renewal processes are owned by the Deal Desk team.

Zuora Billing

• Zuora is used as our billing and revenue tool for managing customer subscriptions, payments and invoicing.
• Zuora is owned by the Enterprise Applications team at Denomas.
• The Billing process itself is owned by the Billing Operations team

Zuora Revenue

• Zuora Revenue is our automated revenue recognition application that meets current and future U.S. GAAP, including the new ASC 606 and IFRS 15 revenue standards.

CustomersDot (Customers Portal)

• CustomersDot is used when the customer logs in to manage their subscriptions
• Denomas engineers created CustomersDot and it is owned by the Fulfillment team
• CustomersDot integrates with Zuora to enable self-service purchasing and subscription management

NetSuite

• NetSuite is the company Enterprise Resource Planning (ERP) system, which is primarily managed by the Finance team.
• The platform allows enhanced dimensional reporting as well as multi-currency and multi-entity reporting. This is where the General Ledger resides and all financial activity is ultimately recorded, which is critical to reporting the financial health of the company.

Enterprise Systems Architecture

flowchart TD
    subgraph A[ZUORA]
        subgraph B[ZUORA-CPQ]
            I[Product Catalog Management]
            J[Customer Selling Entity Management]
            K[OTC Contact Management]
            L[Quoting Rules]
        end
        subgraph C[ZUORA-Billing]
            M[Product Catalog Management]
            subgraph N[Account Management]
                AC[Customer Selling Entity Management]
                AD[OTC Contact Management]
            end
            O[Subscription Management]
            Q[Payment]
            P[Invoicing]
         end
        subgraph D[ZUORA-Revenue]
            subgraph R[Revenue Recognition]
                AE[Standalone Selling Price]
                AF[Allocation by Obligations/Revenue Streams]
            end
        end
    end
    subgraph E[NETSUITE]
        subgraph S[General Ledger]
            AG[Revenue Recognition]
            AH[Expense Recognition]
            AI[Equity Management]
        end
        T[Treasury Management]
        U[Financial Reporting]
    end
    subgraph F[TESORIO]
        V[Customer Dunning Campaigns]
        W[Accounts Receivable Reporting]
    end
    subgraph G[STRIPE]
        X[Credit Card Verification]
        Y[Credit Card Payment Processing]
        Z[Fraud Management]
    end
    subgraph H[AVALARA]
        AA[Tax Rate/Calculations]
        AB[Tax Remittance]
    end
    AJ[Salesforce]
    AK[CDot]
    B <--Zuora360--> C
    C --- D
    D ---Platypus--> E
    C ---Platypus--> E
    C <---> G
    C <---> H
    C ----> F
    AJ ---> B
    AK ----> C
A:::gray
B:::gray
C:::gray
D:::gray
E:::gray
F:::gray
G:::gray
H:::gray
I:::yellow
J:::red
K:::red
L:::green
M:::yellow
N:::gray
O:::yellow
P:::yellow
Q:::yellow
R:::gray
S:::gray
T:::yellow
U:::yellow
V:::green
W:::green
X:::green
Y:::green
Z:::yellow
AA:::yellow
AB:::yellow
AC:::red
AD:::red
AE:::yellow
AF:::yellow
AG:::yellow
AH:::yellow
AI:::yellow
classDef green fill:#DCFFE5;
classDef yellow fill:#FFFFDC;
classDef red fill:#FFDCDC;
classDef gray fill:#FFFFFF;

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Lead to Cash Flow

Process Flow Diagrams

Sales-Assisted: New Subscription

Sales-Assisted: Renewal

Zero Touch: New Subscription

Entity Relationship Diagrams

• Zuora Billing
• CustomersDot (Customers Portal)
• Denomas

Quote to Cash Systems Field Mapping

This spreadsheet provides a mapping of fields from the data models of Zuora Billing, CustomersDot and Denomas. This document highlights some of the overlap and dependencies between the systems currently.

Contact Us

Slack Channels

• #enterprise-apps
• #business-technology
• #bt-finance-operations
• #financesystems_help
• #bt-integrations

Denomas Issues

Business Systems Analysts Integrations Engineering Finance Systems

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Quote to Cash Entity Relationship Diagrams

Entity Relationship Diagrams for Quote to Cash Systems

Troubleshooting: True Ups, Licenses + EULAs

Important Links Internal L&R Notice Board Need Access to CustomersDot? to get a login to the CustomersDot, by opening an access request; remove all systems in the list except for the CustomersDot row. Make sure to save these credentials as distinct from your regular Denomas credentials. Need Access to the Version Application? to get a login to the version application, open an access request and remove all systems in the list except for the row for Denomas DEV which you will use to OAuth into the application.

Last modified December 1, 2023: bulk update (176cf9ec)

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