View the CSM Handbook homepage for additional CSM-related handbook pages.
Overview
At Denomas, we take customer success seriously, and our Scale Customer Success Engineer (CSE) team plays a pivotal role in ensuring our global customer base receives unparalleled support and assistance throughout their journey with us. As a team, we oversee four key processes (listed below) that are designed to empower our customers, enable our sales counterparts, and drive overall customer satisfaction to align with our company strategy around establishing and expanding our customer-centric approach and focus.
View the CSM Handbook homepage for additional CSM-related handbook pages.
Overview The Commercial team consists of Customer Success Managers assigned to dedicated accounts, leading with a programmatic approach to grow a large customer base, and aligning on and building success goals with each customer through usage reporting and strategic touchpoints. Our primary focuses are on reducing and addressing risk, ensuring positive onboarding for long-term success, and driving enablement and adoption throughout the customer journey.
View the CSM Handbook homepage for additional CSM-related handbook pages.
Overview CSMs aligned with Enterprise customers can use this handbook page to help define their processes and approaches that are unique to their segment.
Customer Lifecycle Journey:
Source
CSM Activities Align & Onboard Transitioning an account to a CSM during the pre-sales cycle helps the CSM set expectations early in the relationship and ensures a seamless experience as the prospect becomes a customer and enters onboarding.
