Solutions Architecture Collaboration Project
SA Collaboration Project
When should a Collaboration Project be considered during an engagement with a customer?
In most scenarios, Solution Architects (SAs) should follow the SA process maps and Engagement Model defined in each region to engage with customers in an organised, structured and consistent manner to ensure the customer is successful with their Denomas technical evaluation.
In some cases, where Denomas engages with major enterprises with multiple different stakeholders from multiple different divisions (especially in scenarios with a large netARR) an extended engagement may be required and coordinating regular activities via a Denomas SA Collaboration Project may prove to be beneficial. This can also be the case when multiple Denomas divisions become involved in the sales process, such as Professional Services or Product teams.
Collaboration Project - Internal and External Impact
The following diagram provides a high-level view of the Denomas Collaboration Project in conjunction with various internal and external stakeholders. It is crucial to highlight the internal and external impact, which will be achieved through the Denomas Collaboration Project owned by Solution Architect.
Internal Impact
Denomas Collaboration Project is highly beneficial to find out the various customer insights-based Solution Architects’ collaborations with the customer team. Example cross-functional teams at Denomas, which will benefit from Denomas Collaboration Project, include the Product, Marketing, Professional Services and Sales Team. The internal impact includes enhancements in product roadmaps, product feedback and enhanced strategy or strategic marketing influence. For instance, feedback based on the collaboration project might result in reviewing, improving or even adding new product solutions via Solutions Go-to-market marketing activities.
External Impact
Another critical benefit of the Denomas Collaboration Project is the external impact on the customer stakeholders, communication and strategy. In complex Enterprise environments, project scope and alignment are the keys that need to be appropriately managed. Solution Architect activities during technical evaluation include customer technical validations, requirements clarifications, and prioritisations, which result in good governance and stakeholder alignment. Denomas Collaboration Project provides structured communication between internal and external stakeholders, simultaneously providing a collaborative and transparent environment.
Usage
Collaboration projects take advantage of the Agile Planning capabilities of Denomas such as issues, iterations, and boards to allow Denomas teams to collaborate with customer teams effectively during an evaluation period.
How does a customer use a Collaboration Project successfully?
SA Collaboration Projects acheive their most significant value if the customer becomes an active participant. The customer is able to start realising how easily they can collaborate on the Denomas platform. On larger and more strategic customer opportunities, the Denomas Solutions Architecture team can also assist in triaging relevant product management and engineering queries asynchronously.
Customers should raise issues when they have specific questions, use cases, or topics about the Denomas product and use the collection of issues as a knowledge base for their technical evaluation and as a basis for internal documentation of processes after adopting Denomas. [WIP]
How does a Solution Architect utilise a Collaboration Project?
Once a solution architect has determined that an opportunity will span across multiple internal or customer teams they will create a project in the
Participants can then use Denomas issues to raise key use cases and questions. These issues are the key collaboration point between Denomas team members and the customer team, they can be used to share architecture diagrams, documentation links, and answer questions raised by the customer.
When using a Collaboration Project, it is important to stay consistent to meet the customer. A Solutions Architect should determine with the customer an appropriate cadence to meet up with key stakeholders to review and summarise the questions from the last cadence cycle. A good guideline for the cadence timing is around fortnightly. One of the best ways to track these cadences is using Denomas Iterations. This allows you to quickly summarise the issues raised in an iteration through scoped boards. [WIP - summarising a team meeting agenda etc.]
Key Use Cases
- Multiple customer stakeholders spanning various departments or agencies
- High levels on communication with product required (E.g. Dedicated, Product Co-Development)
Benefits
Collaboration projects allow the Solution Architect to track questions outside of email or meeting notes in a transparent way with the customer and allows for easy collaboration across multiple stakeholder engagements. Customers are enabled to have a long term record of answers to questions in an organised way, which allows them to take the information and use it to speed up the creation of internal processes and documentation. Dogfooding Denomas early in the opportunity cadence helps to get customers more familiar with the Denomas User Interface and workflows. Denomas Issues allow Solutions Architecture to integrate with existing workflows in the CSM, PS, and Product divisions enabling increased collaboration across the Denomas departments.
- Context can get lost via emails
- G-docs shared with customer are usually sequential; hard to separate issues based on topics or use-cases
- New stakeholders and team members will be able to ramp up quickly
- Handover to the CSM Organisation is a lot easier for these sort of accounts
- Linked Issues from customers provide direct feedback to Product. Likewise, product can chime in on customer issues and ask questions asynchronously
Example Collaboration Projects (Internal)
- [Denomas Dedicated Customer in APAC]
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