Zuora Billing Tech Stack Guide

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Implementation

Zuora consists of several app modules built on the Zuora Central Platform. Zuora Billing is one of these modules.

System Diagrams

Zuora Billing is one of several modules within the larger Zuora Central Platform.

graph TD
    Z[Zuora Central Platform] -->ZB[Zuora Billing]
    Z --> ZR[Zuora Revenue]
    Z --> ZCPQ[Zuora CPQ]

Quote to Cash workflow

Zuora Billing is a central module within the Quote to Cash workflow and interfaces with many other apps.

graph TD
    subgraph Z[ZUORA]
        ZCPQ[ZUORA-CPQ]
        ZB[ZUORA-Billing]
        ZR[ZUORA-Revenue]
    end
    N[NETSUITE]
    T[TESORIO]
    S[STRIPE]
    A[AVALARA]
    SFDC[Salesforce]
    CD[CustomersDot]
    SFDC <---> |Zuora360|ZB
    ZB <---> |Zuora360|ZCPQ
    CD ---> |eCommerce|ZB
    ZB ---> ZR
    ZB ----> |CC Payment & Processing|S
    ZB ----> |Tax Calculations & Remittance|A
    ZB ----> |Dunning & Receivables|T
    ZR ---> |Platypus|N
    ZB ---> |Platypus|N

Lead to Cash workflow

Zuora Billing is a key module within the Lead to Cash workflow.

Key Reports / Dashboards

For Zuora Billing, the team uses Zuora Standard Reports and the most important reports are:

• ELP Changes
• Accounts with subscriptions to be canceled in the next 30 days
• Credit memos over time

We also have a collection of Sisense Dashboards that include Zuora Data. These dashboards include data from other data sources such as Salesforce:

• TD: Zuora Revenue Waterfall
• TD: Customer Segmentation
• Zuora ATR (Available to Renew)
• FY22 Zuora ATR

Data Model

The Zuora Billing business object model presents how Zuora is organized internally.

Key Data Objects

Zuora is the SSOT for these objects and the data can be viewed there. In addition, key objects can be viewed in Snowflake:

• Raw Data: zuora.*. Key objects include:
  • zuora.account
  • zuora.invoice
  • zuora.product
  • zuora.subscription
• Modeled Data: Bus Matrix. Key objects include:
  • dim_billing_account
  • dim_invoice
  • dim_product_detail
  • dim_subscription

Product catalog

The Zuora Enterprise App Guide contains a Product Catalog to manage all of Denomas’ SKUs.

Integrations

graph TD

subgraph Zuora Revenue Integrations
    ZR[Zuora Revenue] --> |Platypus|N[NetSuite]
    N[NetSuite] --> |Workato|ZR
end

subgraph Zuora Billing Integrations
    ZB[Zuora Billing] --> |Zuora 360|S[Salesforce]
    ZB --> |stitch| EDW[Snowflake Enterprise Data Warehouse]
    ZB --> TS[Tesorio]
    CD[CustomersDot]-->ZB
end

Zuora to Salesforce

Zuora Data to Salesforce via Zuora CPQ

Customers Dot to Zuora Billing

CustomersDot data to Zuora via IronBank GEM using the Zuora Subscribe API and Zuora Amend API * Orders Harmonization plans to transition to the Zuora Orders API

Zuora to Snowflake

Zuora Data to Snowflake Enterprise Data Warehouse with the Stitch Zuora Integration

Zuora to NetSuite

Zuora Revenue data is synced to NetSuite using the Zuora Revenue to NetSuite Integration.

Zuora to Tesorio

Tesorio is the Collections Management Tool connected to Zuora and get most of the data it needs to manage running process.