Team member licenses

The process

The process for these is:

1. The Denomas team member files an access request (AR) using the Denomas Team Member License request template.
2. Denomas team member pings Support Ops.
3. Support Operations logs into the staging staging cDot app and generates the license using the parameters in the AR.
4. Support Operations updates the AR and closes it out.

Creating a license

Note Before proceeding, please confirm the requested end date on the issue does not exceed 1 year. If it does, we cannot proceed with the request until the requester changes that.

1. Login to the staging cDot app via Okta.
2. Click the Licenses link on the left-hand side of the page.
3. Click the + Add new License at the top of the page.
4. Fill out the details on the form
5. Click the ✓ Save button at the bottom of the form.

   Field	Value
   License Type	Legacy License
   Name	Denomas team member’s full name
   Company	Denomas - Team Member License
   Email	Denomas team member’s company email
   Zuora subscription ID	leave this blank
   Zuora subscription name	leave this blank
   Users count	value from the AR
   Previous users count	0 or value from the AR
   Trueup count	0 or value from the AR
   Plan code	value from the AR
   Trial	leave unchecked
   Start date	today’s date
   End date	value from the AR
   Notes	the AR link

Updating the issue

After you have generated the license, you need to reply and close out the issue. To do this, reply with the following:

The staging license has been generated at this time.

As this is a staging license, please keep in mind you must setup your Denomas deployment to work with those. For more information on doing this, please see our documentation.

For information on applying a license, please read through our documentation.

After sending that reply, do the following:

• Add time spent on the issue
• Add the label ~SupportOps::Completed to the issue
• Close the issue

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