Denomas Dedicated Switchboard Troubleshooting

Overview

Swithcboard is a portal for Denomas Internal team members and customers to manage their Denomas Dedicated instance. Read more about what the goals of Switchboard are on the Category Direction page.

Accessing Switchboard

Denomas Support Engineers can access the Switchboard application via Okta.

1. Log in to Okta at https://gitlab.okta.com
2. Search for and click on the Switchboard (production) app
3. Click Sign in
4. Under Sign in with your corporate ID, select Okta

You should now be in Switchboard.

Accessing customer configuration

When launching Switchboard, you should default to the /tenants page with a list of tenant customers. Name, Identifier (codename), and External URL are listed in a table. Click on Manage to view settings for that customer.

Version information

Check the Tenant Details collapsible section.

Maintenance schedule

Check the Maintenance collapsible section.

Opensearch links

Currently not available. There is an open feature request to add that functionality.

Customer contacts

Check the Customer Communications collapsible section.

Customer CSM (formerly TAM) is also included in this section.

AWS regions

Check the Cloud Account Config collapsible section.

View history

• Click the Audit Logs link at the top of the page.
• Filter for Tenant.
• Check the Tenant#<tenant_id> records to view changes.

Accessing metadata for customers not in Switchboard

Denomas Dedicated tenants not migrated to Switchboard are defined in the Switchboard repository’s tenant_models directory.

• To view a customer’s instance metadata, click on the appropriate json file.
• To view a customer’s instance upgrade history, view the appropriate json file’s commit history and search for commits that mention gitlab.
• Use the blame feature to find why individual lines or changes were added. It makes it easier to find MRs and Issues with additional context.